Case Study
Mediate Management Company
Mediate Management Company provides exclusive property management services in Boston, MA.
Results
%
Increase in Reviews
%
Increase in Clicks to Website from GMB
%
Increase in Phone Calls from GMB
Background
Mediate Management didn’t realize the importance of reviews in shaping their brand reputation until one of their prospects started asking about their online reviews. At that time, they only had a 2-Star rating on their Google My Business.
Our Solution
The public image of property management companies is typically adverse as they’re dealing with many complaints of dissatisfied tenants. Mediate wanted to change that perception by starting to build their online reputation. 2 Step helps Mediate build a firm online reputation by getting more positive reviews and improving their overall star rating.
Results
Today, they‘ve grown their amount of reviews to 100. They’ve also improved their star rating from 2.4 to 4.3. The rising of their star rating and the number of reviews have boosted their visibility on Google Search. The reviews sent a strong signal that Mediate is a committed property management company and put residents’ satisfaction on top of its priority.
Comparing March 2020 to March 2021, they have seen:
75%
INCREASE
IN REVIEWS
68%
INCREASE
IN VIEWS ON
GOOGLE SEARCH
16%
INCREASE
IN CLICKS TO WEBSITE
11%
INCREASE
IN PHONE CALLS
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