Case Study

Portland Pain Care

Portland Pain Care is a pain care management company in Oregon, providing treatment through minimally invasive and comprehensive procedures to create a better quality of life for its patients.

Results

%

Increase in Reviews

%

Increase in Clicks to Website from GMB

%

Increase in Phone Calls from GMB

Background

Portland Pain Care has been in the business for 28 years, treating patients across its multiple locations in Oregon. 

The company acknowledged that due to the competitiveness of the pain care management business, it needed to improve its online reputation to get found by prospective patients in search results. 

They realized that most people have looked at online reviews on health care providers and a good online reputation is extremely important for potential patients when it comes to choosing a health care provider. 

Our Solution

To get found and win over local competitors, 2 Step helps them capture and manage their online reviews, gathered from their multiple locations, in an easy all-in-one platform. 

2 Step also helps them drive reviews on their Google My Business. Again, it’s because consumers are more likely to look for reviews on healthcare providers on Google than any other health care review-specific site.

To build an excellent online reputation, the company knows the importance of promptly responding to patients’ negative feedback. Since implementing 2 Step, they know instantly when a negative review is coming in so they can respond to the dissatisfied patient with a personalized approach and solve the issue in a timely manner.

Results

Since using 2 Step, they have increased their reviews by 11% and views on Google Search by 42%. More views on Google means more leads to become potential patients and more opportunities to expand their customer base.

They now have generated a total of 186 reviews from their GMBs and Facebook. The review count and star rating keep growing as they’re committed to build a positive online reputation and provide excellent health treatment for their patients.

graphic image of stars

Within a year, from March 2020- March 2021, they have seen:

11%

INCREASE

IN REVIEWS

42%

INCREASE

IN VIEWS ON

GOOGLE SEARCH

25%

INCREASE

IN CLICKS TO

WEBSITE

10%

INCREASE

IN PHONE CALLS

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