Case Study
Brooklyn Tile & Design
Brooklyn Tile & Design is a contractor company in South Ozone Park, NY, specializing in kitchen remodeling and bath renovations.
Results
%
Increase in Reviews
%
Increase in Clicks to Website from GMB
%
Increase in Phone Calls from GMB
Background
As a family-owned and operated remodeling company, Brooklyn Tile & Design has many happy and loyal customers who often give referrals and recommendations to friends and family. However, in today’s world, they realized they can’t heavily rely on traditional word-of-mouth marketing as more customers now look at online reviews before making a buying decision.
In addition, the kitchen and bath remodeling business are pretty competitive as many stores provide similar home improvement services in the area. That’s why it needed to revamp its marketing strategy to win over its competitors and be the obvious choice on the Google local search.
Our Solution
Plenty of quality reviews are one of the critical factors that determine a business’s local ranking.
To gain more visibility online and rank well on Google’s local search, they had to increase their number of reviews. That’s why they needed to automate the process of getting and collecting reviews from their patients seamlessly.
With 2 Step, they no longer needed to ask their patients to leave feedback on their website. Instead, the therapists can personally send review requests via texting to the patients and leave a review on Google or Facebook. This personal and direct approach of asking for reviews allows them to increase patient engagement and build meaningful relationships that create brand loyalty.
Results
Today, they have 57 5-Star reviews on their Google My Business. The quality and quantity of their reviews have surpassed most of their local competitors. Within just a year using 2 Step Reviews, they've had an 80% increase in their reviews and 4x more Google views.
With a perfect 5-Star rating and an increasing number of reviews, they will undoubtedly become a leading kitchen and bath remodeling business in local searches.
Comparing March 2020 to March 2021, they have seen:
80%
INCREASE
IN REVIEWS
303%
INCREASE
IN VIEWS ON
GOOGLE SEARCH
242%
INCREASE
IN CLICKS TO WEBSITE
276%
INCREASE
IN PHONE CALLS
276%
INCREASE
IN VIEWS ON
GOOGLE MAP
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